Refund policy

Returns & Refunds

Due to the nature of hair products, all sales are final.

For hygiene reasons, we cannot accept returns or exchanges if the hair has been:

• Worn
• Installed
• Styled
• Washed
• Altered in any way

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number.

If approved, we will offer:

• A replacement product, or
• Store credit

Customer satisfaction is important to us and we will work to resolve any issues promptly.